Frequently asked questions
How does microdermabrasion work?
Microdermabrasion uses a diamond-tip and vacuum suction for a deep exfoliation of the skin to remove dead skin cells and stimulate growth of a new layer of smooth skin.
What are the benefits of microdermabrasion?
Microdermabrasion can reduce breakouts by unclogging pores and removing blackheads, smooth and rejuvenate skin by stimulating collagen production and brighten your complexion.
Should I hold the device stationary on my skin?
We recommend that you do not hold the device stationary on your skin - move it a smooth continuous motion without remaining stationary to avoid small temporary bruises (like a hickey).
Can I use the device if I am pregnant?
You should not use this device if you are pregnant as it may stimulate collagen production. As always, please consult with your doctor first.
How often should I use the product?
It’s best to start slowly – usually just once a week, then build up to 2 or 3 times a week if this is comfortable for your skin.
Will it hurt?
No. Treatment should not be painful. Depending on the sensitivity of your skin,you may feel slight discomfort from the diamond tip as it moves across the skin and there could be some short term redness or sensitivity after treatment, but this will soon subside. If treatment is uncomfortable, then you may need to use a lower power setting or switch to the sensitive diamond tip.
Can I use the product in combination with anti-aging creams/serums?
If your anti-aging cream or serum contains AHA (or acid) then it should not be used on the same day as the microdermabrasion treatment, but can be used on non-treatment days. Non-AHA (acid free) anti-aging products can be used at any time.
The handset does not switch on
The power button has to be held continuously for 2-3 seconds to turn the product on. If you try this and it still doesn’t work, then it may need recharging.
The handset seems to be losing power
This can happen if the black wool filter is not replaced after each treatment. Try fitting a new filter. Also check the tip to ensure that the plastic part of the tip has no cracks or damage. Check that the two rubber o-rings are in place on the nozzle end of the unit (where the tip fits over).
The diamond tip no longer seems rough
The diamond tip can accumulate skin cells over time which may start to make it feel smooth and reduce its effectiveness. If this happens we recommend cleaning the diamond tip in an ultrasonic cleaner or with a spare tooth brush and soap. If using the product regularly you may need to do this several times a year to maintain optimum effectiveness.
Refunds and Returns
Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.
Shipping costs are the responsibility of the customer and are non-refundable.
Please title your email "Returns" and send to the email address below and we will provide the return shipping address:
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com
If getting in touch about a return, please include your order number and product details in the email.